Terms of service
General
Bonnie Paper, Business ID: 3320286-4, address: Valurinkatu 2c, 03600 Karkkila , sells products to private individuals and businesses in Finland. These terms and conditions apply to all orders placed through our online store and related deliveries.
These terms and conditions are effective from 2.6.2026. Bonnie Paper reserves the right to amend these terms and conditions at any time. Customers are encouraged to review the current terms before placing an order.
Products and Prices
Product descriptions, features, and prices are presented on the respective product pages. We reserve the right to change prices and shipping fees without prior notice. The applicable prices and shipping costs are those displayed at checkout at the time of purchase.
All prices include Finnish VAT where applicable.
Shipping Within Finland
Shipping costs are calculated based on the selected shipping method and are displayed during checkout before payment.
Shipping Methods and Prices
- Posti Small Parcel (Home Delivery / Mailbox Delivery): €5.50
- Posti Parcel: €7.30
- Matkahuolto Nearby Parcel: €6.50
- PostNord Parcel Locker: €6.30
- PostNord Service Point: €6.30
Free Shipping
We offer free shipping on all orders over 80 euros within Finland.
The available shipping methods and estimated delivery times are shown during checkout.
Ordering and Contract Formation
Products can be ordered through our online store by adding items to the shopping cart, completing checkout, and making payment.
By placing an order, you confirm that you have read and accepted these Terms and Conditions. Once your order has been accepted and payment has been received, a binding agreement is formed between you and Bonnie Paper, subject to applicable consumer protection laws.
Payment Methods
Orders can be paid using online banking, credit and debit cards, MobilePay, and other payment methods offered through our payment service provider. You can choose Klarna as your payment method. Klarna will provide you with detailed payment terms and conditions. For more information or any questions regarding your payment, please visit Klarna's website.
Payment Service Provider
Paytrail Plc (Business ID: 2122839-7) acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website where the payment was made.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Order Confirmation
After a successful order, an order confirmation will be sent to the email address provided during checkout.
The order confirmation includes details of the purchased products, shipping method, and payment method.
If we are unable to fulfill your order for any reason, we will contact you as soon as possible.
Delivery Times
Orders are typically processed and dispatched within 1–3 business days after payment has been received.
Delivery times vary depending on the selected shipping method and carrier. Please note that delivery times may be longer during holidays, seasonal peaks, or due to circumstances beyond our control.
Customers are responsible for providing accurate shipping information when placing an order.
Right of Withdrawal and Returns
Consumers have the right to cancel their purchase within 14 days of receiving the goods, in accordance with Finnish consumer protection legislation.
To exercise your right of withdrawal, you must notify us in writing within the 14-day period by email at:
info@bonniepaper.com
Returned products must be:
- Unused
- In their original condition
- Properly packaged for return shipment
The customer is responsible for the cost of return shipping unless otherwise required by law.
Failure to collect a parcel does not constitute a cancellation of the order. Customers must always notify us separately if they wish to cancel their purchase.
Refunds will be issued using the original payment method once the returned items have been received and inspected.
Return Address
Bonnie Paper
Töyrytie 8
09630 Lohja
Damaged, Incorrect, or Missing Deliveries
Please inspect your order promptly upon receipt.
If your order has been damaged during transport, contains incorrect items, or is otherwise defective, please contact us within 14 days of receiving the shipment.
We will work with you to resolve the issue as quickly as possible in accordance with applicable consumer protection laws.
Customer Service
If you have any questions regarding your order, products, or returns, please contact us:
Email: info@bonniepaper.com
We aim to respond to all inquiries as quickly as possible.
Limitation of Liability
Bonnie Paper shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or website, except where such liability cannot be excluded under mandatory consumer protection legislation.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by Finnish law.
We always aim to resolve any disputes through direct communication. If a dispute cannot be resolved amicably, consumers may refer the matter to the Finnish Consumer Disputes Board:
Consumers may also use the European Commission's Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr