Refund policy

Consumers have the right under Finnish and EU consumer protection legislation to withdraw from their purchase within 14 days of receiving their order without giving any reason.

To exercise your right of withdrawal, you must notify us in writing by email at info@bonniepaper.com before the withdrawal period expires. To request a return or cancellation, you can also do so directly from your order in your customer account at https://account.bonniepaper.com/orders/1

Please note that refusing delivery or failing to collect a parcel does not constitute a cancellation. You must notify us of your decision to withdraw from the purchase.

Return address:

Bonnie Paper
Töyrytie 8
09630 Lohja
Finland

Returned products must be unused, in their original condition, and carefully packaged for return. Customers may inspect products as they would in a physical store, but are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

You must return the goods without undue delay and no later than 14 days after informing us of your decision to withdraw. You may be asked to provide proof that the goods were returned within the required timeframe, such as a postage receipt.

The customer is responsible for the direct cost of returning the goods unless otherwise stated.

We will reimburse all payments received from you, including the original standard delivery charges, without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever occurs first.

Returns must be sent directly to the return address above. You can always contact us for any return question at info@bonniepaper.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bonniepaper.com.